CUSTOMER CARE / FAQ

COMMON
QUESTIONS.

Quick answers about sizing, payment, shipping, returns, and order problems.

01

ORDERING + PAYMENT

What payment methods are accepted?

Stripe securely processes credit and debit cards. Apple Pay and Cash App Pay may also appear when supported by the customer’s device, location, and Stripe eligibility.

When is my order confirmed?

An order is confirmed after payment is successfully authorized and a confirmation is issued. An item sitting in a bag is not reserved.

Can I change or cancel an order?

Contact @lustkills__ immediately with the order number. A change or cancellation cannot be guaranteed once fulfillment has started.

Can I change my shipping address?

Send the correct address immediately. If the order has already entered fulfillment or shipped, the address may not be changeable.

02

PRODUCTS + SIZING

What sizes are available?

The current Drop 001 catalog is offered in sizes S, M, L, and XL.

Which products share the same design?

The bone, red, and black Desire Pays Long Sleeves are two colorways of the same graphic design. They are not separate designs.

How should I care for my item?

Follow the garment care label. Wash inside out with like colors and avoid ironing directly over printed artwork.

Will sold-out items restock?

A restock is not guaranteed. Follow @lustkills__ for confirmed inventory and release announcements.

03

SHIPPING + DELIVERY

How long does processing take?

In-stock orders are prepared within 2–4 business days, excluding weekends and holidays.

How long does delivery take?

Estimated U.S. delivery is 3–7 business days after shipment. Carrier delays can affect that estimate.

How much is shipping?

Standard U.S. shipping is $6.95. Standard shipping is free when the merchandise subtotal is $100 or more.

How do I track my package?

Tracking is sent to the email used at checkout after the order ships. Tracking movement may take time to appear after a label is created.

04

RETURNS + ORDER ISSUES

What is the return window?

Submit a return request within 14 calendar days of confirmed delivery. Approved items must be shipped back within seven days of receiving instructions.

What condition must a return be in?

The item must be unworn, unwashed, unaltered, and free of stains, odors, pet hair, or damage, with original tags or packaging when included.

Who pays return shipping?

The customer covers preference, fit, and size-related returns. Lust Kills covers reasonable return shipping for an incorrect, damaged, or defective item.

What if my order arrives damaged or incorrect?

Contact @lustkills__ within seven calendar days of delivery with the order number and clear photos of the item, packaging, and shipping label.

Are final-sale items returnable?

Gift cards, customized items, and products clearly marked Final Sale before purchase cannot be returned, except where rights for damaged, defective, or incorrect products apply.

STILL NEED HELP?

CONTACT US.

Send your name, order number if you have one, and a clear description of the problem.

CONTACT LUST KILLS →