BEFORE YOU ORDER.

Order processing

In-stock orders are prepared within 2–4 business days, excluding weekends and holidays. Tracking is emailed after an order ships. Any preorder timeline will be stated on the product page before purchase.

United States shipping

Standard U.S. shipping is $6.95 and is free on orders of $100 or more. Estimated delivery is 3–7 business days after shipment. Carrier delays may affect these estimates.

Address changes

Customers are responsible for entering a complete, accurate address. Contact us immediately if a correction is needed. Changes cannot be guaranteed after an order has entered fulfillment. Lust Kills is not responsible for packages delivered to an address entered incorrectly by the customer.

Return window

Return requests must be submitted within 14 calendar days of confirmed delivery. Approved items must be shipped back within 7 days of receiving return instructions. A request does not guarantee approval.

Return condition

Items must be unworn, unwashed, unaltered, free of stains, odors, pet hair, and damage, and returned with any original tags or packaging. Items that do not meet these conditions may be refused and returned to the customer.

Refunds and exchanges

After an approved return is received and inspected, the customer may choose an available size exchange or a refund to the original payment method. Refund processing may take 5–10 business days after approval, depending on the bank. Original shipping charges are nonrefundable.

Return shipping

Customers are responsible for return shipping on preference, fit, and size-related returns. Lust Kills covers reasonable return shipping when the wrong item was sent or an item arrived damaged or defective.

Final-sale items

Gift cards, customized items, and products clearly marked “Final Sale” before purchase cannot be returned. This does not limit a customer’s rights for an incorrect, damaged, or defective item.

Damaged, incorrect, or missing orders

Contact us within 7 calendar days of delivery and include the order number plus clear photos of the item and packaging. Lost-package claims are reviewed using carrier tracking and may require the customer to cooperate with the carrier’s investigation.

Start a return

Message @lustkills__ with the order number, item, reason for return, and requested resolution. Do not send an item back before receiving return instructions.